DELIVERY & RETURNS

Delivery Options

We offer delivery to the UK only for online purchases. Delivery is free on orders over £50.

Standard delivery:
All orders are sent via Royal Mail 2nd Class. For orders placed before 12 pm on working days (Monday to Friday, excluding bank holidays), we aim for same-day dispatch.

Next-Day Delivery:
If you need your order more urgently we offer a next-day courier option. To take advantage of this service, please select the next-day delivery option at checkout. Orders must be placed before 12 pm on working days to qualify for next-day dispatch. This service is available for UK mainland addresses only.

While we strive to ensure timely delivery, we cannot be held responsible for delays that are outside of our control.

Collection

You’re welcome to collect your order from our Wimborne studio. To do so, simply select the collection option at checkout and email us at studio@oldgreen.co.uk to arrange a convenient pickup time.

Please note that our studio is primarily a workspace, not a retail location. Our core hours are 9:30 am to 2:30 pm, Monday to Friday, though we are often available outside these hours. Occasionally, the studio may be closed to the public, so it’s always best to confirm before visiting.

Packaging

We are committed to minimizing our environmental impact, and that extends to our packaging choices. Many of the materials we use are repurposed to reduce waste, so you may notice reused packaging in your delivery. When sourcing new materials, we prioritize those made from recycled content that are fully recyclable or biodegradable. We encourage you to reuse the packaging where possible to further support sustainability. 

Cancellation Policy

We reserve the right to cancel any order placed via www.oldgreen.co.uk, either before or after payment has been made.

If you would like to cancel your order, please email studio@oldgreen.co.uk as soon as possible.

• If your order has not yet been dispatched, you will receive a full refund.

• If your order has already been dispatched, you will need to return the item(s) in their original condition before a refund can be issued. Once received, we will process your refund (excluding original delivery costs) within 5 working days. You will be responsible for return postage costs.

Online Orders

In line with the Consumer Contracts Regulations, if you purchase online or by phone you have the right to change your mind within 14 days of receiving your order. If you wish to return your order, please contact us within this period. Refunds will be made to your original payment method once the item has been returned in its original, unused condition. Delivery costs will also be refunded, however you are responsible for return postage, including that it arrives to us in original condition.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described, please contact us within 14 days of receipt at studio@oldgreen.co.uk. We will arrange a replacement or full refund (including standard delivery and return costs).

In person purchases

For purchases made at our studio or events, we are not legally required to offer refunds if you change your mind. However, as a gesture of goodwill, we are happy to offer store credit or an exchange when items are returned in their original, unused condition within 14 days. Refunds will only be issued where an item is faulty or not as described.

Loss or Damage in Transit

Should there be an issue with the delivery of your item, such as damage or loss, we will do our utmost to rectify this for you. We aim to provide the best customer service possible and will offer either a replacement or a full refund, depending on the situation. Please contact us as soon as possible, and we will discuss the best course of action with you. We may request photos as evidence of damage to help assess the issue and ensure a swift resolution.